FAQ
Welcome to Ruby Royal Casino's Frequently Asked Questions page, designed to provide you with quick and accurate answers to your most pressing questions. Whether you're a first-time visitor curious about our offerings or a seasoned player seeking specific information, we've compiled the most common inquiries to enhance your gaming experience.
Our team at Ruby Royal Casino is committed to transparency and player satisfaction. We understand that navigating the world of online gaming can sometimes be confusing, which is why we've created this comprehensive resource to address your concerns efficiently.
In this FAQ section, you'll find detailed information about account creation, our generous bonus structure, payment methods, game selection, and much more. We've organized everything in an easy-to-navigate format so you can quickly find exactly what you're looking for.
If you can't find the answer you're seeking, remember that our dedicated customer support team is available 24/7 through multiple channels. From email to phone support, we're always ready to assist you with any questions or concerns you might have about your Ruby Royal Casino experience.
How do I create an account at Ruby Royal Casino?
Creating an account at Ruby Royal Casino is quick and straightforward. Simply visit our website and click the 'Sign Up' or 'Register' button at the top of the page. You'll need to provide some basic information including your name, email address, date of birth, and contact details. Choose a unique username and secure password for your account. After completing the registration form, verify your email address by clicking the link sent to your inbox. Once verified, you can make your first deposit using any of our supported payment methods (Visa, MasterCard, Neteller, Moneybookers, Click2Pay, and more) and start playing immediately. The entire process typically takes less than five minutes, and your personal information is protected by advanced encryption technology to ensure your privacy and security.
What welcome bonuses does Ruby Royal Casino offer to new players?
Ruby Royal Casino offers an exceptional welcome package for new players that includes 30 Minutes Free Play and 888 Free Bets to get you started with no deposit required. When you're ready to make your first deposit, use the bonus code 'RUBYWELCOME' to claim our generous 300% match bonus up to $3,000. This welcome offer is split across your first two deposits, maximizing your playing power right from the start. Additionally, new players can claim a $13 No Deposit Bonus using code '13BIGFREEC' with a 130x wagering requirement and a maximum cash-out of $150. All our welcome bonuses are compatible with both desktop and mobile play, allowing you to enjoy your bonus funds on your preferred device. Remember to read the specific terms and conditions for each promotion to fully understand the wagering requirements and game restrictions.
What payment methods are available at Ruby Royal Casino?
Ruby Royal Casino offers a wide range of secure payment options to accommodate players from around the world. Our accepted payment methods include major credit cards such as Visa and MasterCard, as well as popular e-wallets including Neteller, Moneybookers (Skrill), Click2Pay, ClickandBuy, and EcoCard. We also support UseMyBank, eWalletXpress, and iDeal for your convenience. Deposits are processed instantly, allowing you to start playing your favorite games without delay. Ruby Royal Casino accepts multiple currencies including USD, EUR, GBP, and ZAR to accommodate our international player base. All financial transactions are protected by advanced encryption technology, ensuring your banking information remains completely secure. For specific details about minimum and maximum deposit limits or processing times for each method, please visit our Banking page or contact our customer support team.
How do I withdraw my winnings from Ruby Royal Casino?
Withdrawing your winnings from Ruby Royal Casino is a straightforward process. First, navigate to the Cashier section in your account and select the 'Withdraw' option. Choose your preferred withdrawal method from the available options, which typically include the same methods you used for deposits. Enter the amount you wish to withdraw and complete any verification steps required. Withdrawal processing times vary by method: e-wallets like Neteller and Moneybookers (Skrill) typically process within 24-48 hours, while credit card and bank transfers may take 3-5 business days. Ruby Royal Casino has a minimum withdrawal amount of $100, and all withdrawal requests undergo a security verification process to protect your funds. First-time withdrawals require identity verification, so please have your identification documents ready. For VIP players, we offer expedited withdrawal processing as part of our exclusive benefits package.
Is Ruby Royal Casino licensed and regulated?
Yes, Ruby Royal Casino operates under a legitimate gaming license that ensures our operations meet strict international standards for fairness, security, and responsible gaming. Our casino is fully regulated, meaning we undergo regular audits and compliance checks to maintain our license status. We use certified Random Number Generator (RNG) technology to guarantee fair outcomes in all our games, and this technology is regularly tested by independent third-party agencies. Ruby Royal Casino employs industry-standard SSL encryption to protect all player data and financial transactions. We're committed to responsible gaming practices and provide tools for players to manage their gambling activities, including deposit limits, self-exclusion options, and reality checks. Our transparent approach to regulation and player protection is part of our core values, giving you peace of mind while enjoying our extensive selection of games.
What games are available at Ruby Royal Casino?
Ruby Royal Casino offers an extensive collection of games powered by Rival Gaming, one of the industry's most respected software providers. Our game library features over 150 high-quality titles across multiple categories. Slot enthusiasts can enjoy a diverse range of options including classic 3-reel slots, immersive 5-reel video slots, and Rival's unique i-Slots with their progressive storylines. Table game players have access to multiple variations of blackjack, roulette, baccarat, craps, and poker. Our video poker section includes popular variants like Jacks or Better, Deuces Wild, and Joker Poker in both single-hand and multi-hand formats. We also offer specialty games such as keno, scratch cards, and bingo for those seeking something different. All games feature stunning graphics, smooth gameplay, and fair return-to-player percentages. New games are added regularly to keep our selection fresh and exciting, and most titles are available on both desktop and mobile devices for gaming on the go.
At Ruby Royal Casino, we pride ourselves on creating an online gaming environment that combines excitement with security and fairness. Our platform is designed with your needs in mind, offering an intuitive interface that makes navigation simple whether you're a first-time player or a seasoned casino veteran.
We understand that trust is paramount when choosing an online casino. That's why we've implemented industry-leading security protocols to safeguard your personal and financial information. Every transaction is protected with advanced encryption technology, ensuring your data remains confidential and secure at all times.
The gaming experience at Ruby Royal Casino is truly exceptional, featuring a diverse selection of high-quality games powered by Rival Gaming. From captivating slots with immersive themes to strategic table games that test your skills, there's something for everyone in our extensive game library.
Our generous bonus structure starts with an impressive welcome package featuring 30 Minutes Free Play and 888 Free Bets, followed by a substantial 300% match bonus up to $3,000 on your first deposits. Regular players enjoy ongoing promotions, reload bonuses, and our rewarding VIP program that recognizes and appreciates your loyalty.
With multiple convenient payment options including Visa, MasterCard, Neteller, and several e-wallet solutions, managing your casino account has never been easier. We support multiple currencies (USD, EUR, GBP, and ZAR) to accommodate our international player base, making Ruby Royal Casino accessible to gaming enthusiasts worldwide.
Our dedicated customer support team is available around the clock via email and phone, ready to assist with any questions or concerns. Whether you need help with a deposit, have questions about a game, or want information about our latest promotions, our friendly representatives are just a message or call away.
Join the thousands of satisfied players who have discovered the Ruby Royal Casino difference. Creating an account takes just minutes, and you could be spinning the reels or playing your favorite table games in no time. Experience the perfect blend of entertainment, opportunity, and security that has made Ruby Royal Casino a preferred destination for discerning players worldwide.